Not only do we all want our tenants to FEEL safe, but we want them to REALLY BE safe in our properties. The last thing we want is a tenant victim of an injury, theft or personal property damage. And, while we know some lawyer jokes, we do respect their use in society. We just don't want to be looking at one across the courtroom.
We certainly want to follow some basic safety tips and procedures to make our tenants more safe and avoid that lawyer thing. Frequently Asked Questions at Nolo.com clearly identifies the liability of landlords and owners for tenant safety. Whether it's physical property modifications, rules for behavior, or selection of services and vendors, we can do "a-lot-with-a-little" to enhance property safety.
1. If it's a safety feature, make it work - How are your gated entries functioning? Are some of them blocked due to mechanical failure? Tenants rented with an expectation of property security with these gates, so keep them operational. Are your security systems functioning properly? If a tenant calls in a problem with a security item, how long does it take to have it corrected? Make sure ALL safety features are functioning at ALL times.
2. Select your vendors carefully - Whether it's the trash hauler, heating repair company or cable installers, investigate your vendors. Use licensed and bonded contractors, and get referrals. Cutting corners with repair companies can create dangerous situations from sub-standard repair practices. Not using bonded vendors can invite theft or damage to your tenants' personal property.
3. How about building maintenance & upkeep? - Are stair rails loose, or balcony railings not secure? Are there chunks broken out of concrete stairs? A hooked high heel can result in an injured tenant. Are ground fault interrupter outlets functioning properly? Every time you roll over a lease, perform a walk-through and identify safety hazards.
4. Improvements that pay off - The next time you're doing major plumbing fixture replacement, consider scald-proof bath fixtures. These fixtures have a protective feature that will not allow full flow of hot water by always introducing enough cold water to moderate the temperature. If you have wooden stair steps, consider Trex when the time comes to replace rotted wood. It is a man-made material that doesn't rot, and is not in any way damaged by rain or snow. It is used a lot for boat docks.
5. Outdoor lighting - If your tenants park outdoors or cross a parking area to get to their units, this area should be well lit for their safety. Outdoor enclosed walkways should also be lit for safety from intruders. Consider camera recordings as a deterrent, as well as to give your tenants a comfortable feeling.
6. Be observant and report criminal activity - There are frequent lawsuits where tenants sue their landlord for exposure to criminal activity on the property. If you see any suspicious activity, such as possible drug dealing, even if it is another tenant, you should report it. Your leases need to be very specific about illegal activity by tenants and the fact that any suspicious activity will be reported.
We're talking mostly common sense here, but it is important stuff. Make safety and security as important as collecting rent. Otherwise, you may find a lawyer collecting your rent.
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